We will send an SMS message to the recipient phone number listed by the sender notifying the recipient that the funds are available for cash pick-up.

We will send you an in-app notification notifying you that the fund has been transferred to the recipient’s bank account or available for pick-up at the cash pick-up location. 

The recipient will need access to the bank account that the money has been transferred to. 

No, you do not need to have a registered account with EMQ SEND to receive money from a sender. We will contact you with the number provided by the sender to notify you that a remittance has been made to you.

Your recipient need to be present at the cash pickup location and bring a valid ID (Vietnam national ID) .

Your recipient need to be present at the cash pickup location , and need to bring the following:

• At least one valid ID
• EMQ control number, which is found in the text message to your recipient.

Your recipient can pickup money in any of the cash pickup agents below in the Philippines with the same reference code:

• M Lhuillier
• Metrobank branches
• LBC Express
• RD Pawnshop
• Villarica Pawnshop
• Robinsons Department Store
• Palawan
• Cebuana

The recipient will need to be present at the cash delivery location during delivery; the recipient will also need to present a valid photo ID with a name matching the one provided by the sender.

The designated recipient can collect cash at any of the following locations:

• Philippines:
  • Cebuana Lhuillier
  • Palawan Pawnshop
  • Anywhere
• Vietnam:
  • HDBank
  • Sacombank
• Indonesia:
  • Post Office
  • BCA Bank

The recipient will need to be present at the cash pick-up location; the recipient will also need to present a valid photo ID with a name exactly matching the one provided by the sender. EMQ SEND will send an SMS message containing the control number.

When you choose BCA cash pickup as your payout option, your recipient can pick up your transfer from tens of thousands of BCA branches, POS Indonesia.

Tell the clerk/cashier that you want to get “Fire Cash” (for BCA Banks cash pickup), and “Wesel Instan BCA” or “BCA Encashment” or “Kiriman BCA” (for Post Offices cash pickup).

Your recipient will need the following:

• A valid ID
• Valid PIN number
• Encashment form to be filled in at the pickup location

Your details such as:

• Sender name
• Sender address country (Taiwan)