You won’t be able to change your username once your account has been accepted.
After creating an account with the EMQ SEND App, we will send a notification once your account has been reviewed and verified.
You can now begin using our mobile app to send money! Tap “Send” to start requesting a transfer!
Please allow up to 5 minutes for the verification code to arrive and check that you have input the correct phone number. You can press "Resend Verification Code" after a few minutes.
If your code has not arrived after checking the number & requesting a “Resend Verification Code”, contact our live in-App chat support.
Go to the “Transfers” page from the Menu to view all your transfers, whether it’s Under review, Awaiting payment, In transit or Completed. You can tap on any specific transfer to view its details.
Follow these steps to update your personal information:
- Go to the “More” page from the EMQ SEND App Menu.
- Select “Profile” to view your personal information.
- Tap “Pencil symbol” to make changes to your personal information.
- Tap “Save” to update your profile in our system.
Follow these steps to create your EMQ SEND account:
- Tap “CREATE NEW ACCOUNT” on the EMQ SEND App opening screen
- Select “Taiwan” as the service region
- Tick “I Agree” if you agree to the terms and conditions of our services, and personal information protection policy and notice
- Set up your
- Username (A username must contain at least 8 alphanumeric characters, without space and without special characters such as @, !, ?, \$, +, etc..)
- Password (The password must contain a minimum of 8 alphanumeric characters (Aa-Zz, 0-9) and cannot include any special characters, such as @, !, ?, \$, +, etc. Note that ‘A’ & ‘a’ would be regarded as different characters.)
- Confirm your password by re-entering it in the “Confirm your password” input field
- Enter your active Taiwan cell phone number
- Enter a referral code or promo code, if you have any (Please leave it blank if you do not have one). * Please note that if you have both a referral code and a promo code at hand. You must input the referral code here and apply the promo code later on the Rewards screen after you finish registration.
- Select your nationality
- Enter your first name, middle name, and last name which must be the same as the name on your ARC. Please leave the last name blank if you don’t have one.
- Select your occupation from the list
- Enter your address in Taiwan. If your address is the same as shown on your ARC, you may tick “Address is the same as the ARC”
- Provide or take a photo of the front of your ARC
- Provide or take a photo of the back of your ARC
- Please take a selfie of yourself. Please make sure that:
- Your face is within the frame provided.
- Your photo is well-lighted.
- Your head is not covered.
- There is nobody in the background.
*Please make sure you do not cover any information on the ARC, and your face is not covered by your ARC or your hand.
An SMS verification code will be sent to your registered Taiwan mobile phone number, which you can then enter to complete the account creation process
Next, continue on to account verification.
Our operation hours start from 9AM to 6PM, 7 Days a Week (including National Holidays). It might take us 12 hours to 1 day to verify your account. Our team will carefully review each individual account in person, to ensure the security of your personal information and to maintain compliance with Taiwan regulations.
As required by the Financial Supervisory Commission (FSC) of Taiwan, we must verify the identity and establish legal residency of each of our customers.
We use your phone number to verify your identity during the registration process for security purposes.
- If you forgot username, please click “Forget”, found near the username.
- If you forgot password, please click “Forgot Password”, found below the password.
* If you have changed your number or have renewed ARC, please approach first our customer service via chat icon found at the top right corner of your screen.
You can contact customer service by tap the "Chat" icon in app.
EMQ SEND will deactivate an account upon the customer’s request, however, we need to keep historical transfer records in compliance with applicable regulations.
Transfers submitted before 23:59 on October 2nd will be processed as normal. If your transfer is rejected for any reason after this time, EMQ Send will issue a refund through our normal refund process.
We intend to keep your customer account and personal information safe and secure. EMQ Send is required to keep certain personal information relating to you and your transfers for a period of 5 years to meet our regulatory requirements.
Yes, our customer service team will be available to answer any questions you may have regarding your account and previous transfers.
As EMQ Send is no longer able to provide services, we are not able to process transfers after Oct 2, 2021. Therefore, your Member Points and Coupons will no longer be valid after that time.
EMQ Send has been operating under a regulatory sandbox project under the permission and supervision of the Taiwan Financial Supervisory Commission (FSC) since our launch in April 2019. At the conclusion of this sandbox project, we have exit the sandbox project and stop our service.
EMQ Send is working with government regulators to prepare to apply for a license to operate under new regulation. We will relaunch our service only after we have obtain the necessary license from FSC.
The EMQ Send app will be online and available for you to access your customer account and previous transfer history for a period of time. We’ll also have our Customer Service team available if you have any questions about your account or previous transfers. EMQ Send intends to provide you with an easy way of accessing your complete customer data and history so that you may wish to access them, (we are developing a way where you can download your data and transaction history easily).
